The team Focus2020 Limited have been helping organisations resolve their customer acquisition, communication, interaction and retention challenges since 2000. We are very passionate about working with our clients as part of their extended team to achieve the maximum benefit from their people, systems, processes and data.

We have expertise in a broad range of companies across industries such as IT, professional services, publishing, travel and property management. We provide unparalleled shared learning on B2B and B2C new strategies and tried and tested solutions. The nature of our business allows us to work on a project by project or a retainer basis. And we have experience of working with small start-up companies to large global high profile clients. No job is too big or too small.

Focus2020 Limited is completely dedicated to your satisfaction. If you have any suggestions or comments please email us at marketing@focus2020.co.uk. We aim to respond to all emails within 48 hours.

All trademarks, copyright and designs (commonly known as “Intellectual Property”) in and relating to this website are owned or controlled by us or licensed to us by third parties unless otherwise specified. This means that all content, trademarks, logos, images, product and company names are protected as Intellectual Property and displayed or referred to on this website are the property of their respective owners whether it is us or third parties.

Nothing on this website grants you any license or right to, download, reproduce, distribute, alter or remove and use such material in any manner or format whatsoever without the permission of the owner. Any unauthorised use of material protected as Intellectual Property may result in prosecution and by pursuing this action any costs or financial losses (including damages) incurred by Focus2020 Limited or any associated companies because of the action will also be claimed for during this process.

You may use this website provided that
(i) such use is for your sole personal and non-commercial use,
(ii) You do not alter or modify this website, the content or any part of it,
(iii) you do not, without limitation, copy, reproduce, distribute, republish, download, upload, display, post, transfer, broadcast, email or transmit the contents of the website or the website in whole or in part in any form or by any means without our prior written consent,
(iv) you do not reproduce any part of the website, including the structure, get up, overall style and program code in any media, manner or format whatsoever, and
(v) you at all times comply with the Terms and Conditions.

Copyright in the documents available for sale and/or download from this website (“Documents”) is owned and controlled by us unless we expressly state otherwise. This means that you are not authorised to reproduce, distribute, publish or sell any Document to any third party nor can you use any Document in whole or in part or adapt it to create another document for use by any third party and pass it off as your own. However you may use the Documents for the intended use which is for personal or business reasons, inserting additional information as required to suit your own circumstances.

You may use any Document as many times as you wish subject to these Terms and Conditions. The Documents have been drafted to a high standard with every care in ensuring the accuracy and effectiveness of their content. You will appreciate that the Documents may need to be amended from time to time to reflect any changes in practice and procedure therefore it is advisable to check the website regularly for updates or any new Documents that may be relevant to you.

The information and Documents available on the website are provided on an “as is” basis without any representations or endorsements made and without any warranty of any kind whether express or implied, including but not limited to implied warranties of fitness for purpose, merchantability and accuracy. Use of this website and any reliance on statements and information therein is at your own risk.

Although we will do our best to ensure that all information, statements and materials contained in the website are accurate and not misleading we expressly accept no liability for any errors (including technical inaccuracies and typographical errors) or inaccurate information or statements that may be inadvertently posted on the website from time to time.

It is a condition of use of this website that you acquire or make use of any information or Document available on this website because you understand the content of the Documents and information available and you are of the opinion it is suitable for your particular needs in your particular circumstances. You also understand that you should take appropriate legal advice if necessary. We will not have any liability to you at all if you use any information or Document without obtaining appropriate legal advice nor will we have any responsibility at all for any alterations made to any Document after you have received it.

Your dealings with any third parties including but not limited to merchants through the website either directly or through links and any terms, conditions, warranties or representations of such third parties, are solely between you and the relevant third party and we are not liable in any way for any loss or damage incurred by you as a result of any such dealings. You agree to indemnify us against (without limitation) any loss, costs, damage, expenses, action or claim made against us as a result of your dealings with such third parties.

You agree that we shall not be liable under any circumstances for any indirect, incidental, special or consequential damages, including, but not limited to, loss of business or profits or any other financial loss, arising out of or in any way connected with the use of the website or the Documents, under any law or on any basis whatsoever whether contractual or otherwise, except in relation to death or personal injury for which no limit shall apply. In addition you agree that if, for any reason, we are liable for any damages, other than those for death or personal injury, our total liability shall be limited to the purchase price of any Document plus an additional sum of £100.