Is your business ready to fly?
We Provide CRM Consultancy Services that are Tailored to Industry, Size of business, Budget and Business Objectives.
From defining marketing strategy to managing full CRM implementations, we provide consultancy either on a project or retainer basis. Our goal is to achieve your business objectives within budget and on time by becoming your CRM trusted partner. Some of the areas where we have helped our customers in the past include:
CRM strategy definition and implementation for a travel company
Targeting strategy for an IT research company to find the ‘most valuable” prospects and customers
Defining and executing a marketing plan for a travel company
Database service design, implementation and pricing strategy for a fulfilment company
Marketing messaging planning for a property company
Implementation of a marketing automation solution for an IT company
Managing the CRM system implementation for a company across many departments and geographic regions
Data research for a financial services company
Helping define the customer journey to reduce churn (customers leaving) for a telecoms company
Providing over 15 years of CRM expertise and support for a broad range of companies across industries such as IT, professional services, travel, publishing and property management, Focus2020 delivers unparalleled shared learning on Business to Business (B2B) and Business to Consumer (B2C) strategies by using tried and tested solutions.
Customer Insight |
Are You Missing The Insight In Your Data? |
Do you know who your most valuable customers are? Do you need a strategy to acquire, develop and retain customers that works for your business?
Marketing Automation |
How Efficient Is Your Business? |
Are you losing customers because your processes and systems are failing you? Are repetitive tasks time consuming? Do human errors cost your business?
Data Management |
Are You Protecting Your Customer Data? |
Are you struggling to effectively manage your customer and prospect data? Is your company compliant with Data Protection? How clean is your data?
CRM Journey |
How Robust Is Your Current CRM? |
Are you optimising your resources effectively? Does your CRM strategy and vision allow you to utilise your people, process and data assets to the maximum?