Focus2020 | Customer Relationship Management (CRM) Consultancy
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Welcome to Focus2020

The Customer Relationship Management (CRM) People

Our Focus is to help our Customers Improve their Business Relationships, Improve Operating Efficiency, Increase Sales and Overall Profitability and Identify the Top Performing Customer Profiles by using Customer Relationship Management.

Customer Relationship Management is valuable and important to any business as it ensures that you develop and maintain good relationships with your customers, prospects and teams. Essentially, the role of any business is not only to ensure that current customers are looked after, but to maintain a healthy supply of prospects in the pipeline and to ensure that internal teams keep delivering exceptional results.  This is where Customer relationship management shines.  It is extremely advantageous to any business regardless of size as it provides structure, clarity, centricity, measurement and allows everyone within the business to progress and grow together.  This in turn allows you to grow your business faster, increase overall profitability and create a desirable working relationship for you, your team and your customers.

How do we do this?  We do this by putting the customer at the heart of the business and aligning business objectives, available resources (people and technology), communication and processes around this.   We are firm believers in the benefits of Customer Relationship Management and have a proven track record of success for the companies that we have supported and worked with.

Providing over 13 years of Customer Relationship Management expertise in a broad range of companies across industries such as Property Management, IT, Professional Services, Travel, Publishing, Event Management and Charities, Focus2020 delivers impartial advice that focuses on your business first.

You may see that Focus2020 has some affiliate links with CRM software providers.  Whilst we will accept affiliate payments, all money raised goes to the charitable causes that we support.  This allows us to remain impartial and not be steered by the rewards on offer.

Don’t Take Our Word For It

‘Limbcare is very proud to have Focus2020 as a corporate sponsor.  Their input to our future is tremendous and our charity will go from strength to strength. ‘

Ray Edwards MBE, Chairman, Limbcare

‘Atuksha and the team were fantastic. We needed to get an email campaign going for a new brand and Atuksha expertly steered us through the pitfalls. The opt in rate was fantastic! We’ll certainly retain her services for future needs. ‘

Deepak, City Lofts London

‘Everything Atuksha does is people focussed and about creating and nurturing meaningful relationships.  The result of this desire to always serve people better is that she appears to have the Midas touch.  I couldn’t think of a better person to learn from! ‘

Duncan CJ, Chairman, Spirit Pig

Ready to Substantially Grow Your Business and Profits?

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Or alternatively, purchase a copy of our latest Amazon #1 bestselling book Cave to Castle:  How to Transform Any Property Business Using Customer Relationship Management.

Not only do we share our thoughts and ideas on best practice, but the book also contains interviews and personal insights from leading industry experts including Kevin Green, Simon Zutshi, John Lee, Vincent Wong, Shaa Wasmund MBE, Daniel Latto, Juswant and Sylvia Rai, and others.

The book is available on Kindle or in Paperback from Amazon.

CRM for Property People

Focus2020 Consultancy Services

Customer Insight
Are You Missing The Insight In Your Data?

Do you know who your most valuable customers are? Do you need a strategy to acquire, develop and retain customers that works for your business?
Find out more

Marketing Automation
How Efficient Is Your Business?

Are you losing customers because your processes and systems are failing you? Are repetitive tasks time consuming? Do human errors cost your business?

Find out more

Data Management
Are You Protecting Your Customer Data?

Are you struggling to effectively manage your customer and prospect data? Is your company compliant with Data Protection? How clean is your data?

Find out more

CRM Journey
How Robust Is Your Current CRM?

Are you optimising your resources effectively? Does your CRM strategy and vision allow you to utilise your people, process and data assets to the maximum?

Find out more